Shades, Colors, & Coils understand that all customers will not be 100% satisfied with their purchase. However, we do NOT take returns and we will not give a refund. Please understand that within diversity there is uniqueness. All products respond differently to different hair types. If a product does not work for you please feel free to contact us to let us know what you did not like about the product, so that we can make a better shopping experience for you.